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Common Questions

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Those of us who chose the #tentlife sometimes forget that not everyone knows the difference between a frame tent and a pole tent, a water barrel and a Giffy Ballast, or what kind of crew will be needed for setup. Check out these common questions.

Do your tents work with other manufacturers’ poles and fittings?

Sometimes! Most of our frame tents will work with “west coast” style set ups. However, it’s best to call a sales manager to determine for sure.

Can you make a custom size tent?

One of the many ways American Tent distinguishes ourselves from our competitors is our ability to design and engineer custom tents for our clients’ exact specifications. Talk to our sales guys, Jake and Josh, about the perfect tent for you.

Can I get my logo on a tent?

Absolutely! We work with a local, Green Bay-based print shop to produce your logo in high quality material that looks great on our tents.

Can I get this in pink? Tell me what my color options are!

We love pink tents! In fact, if you’re looking for a tent for a breast-cancer related event, talk to us about special pricing. If you’d like any other color, we can help you find it.

Does it matter what kind of surface I’m setting up on?

Great question! Pole tents are ideal for grass setups, whereas frame tents can be used on grass as well as concrete and blacktop surfaces--even sand!--with the help of our Giffy Ballasting System.

How long will it take to get my tent?

We’ve been known to have orders manufactured and shipped within 48 hours of your purchase, but the average time to delivery is five to ten business days. Please let us know if your order is a rush job, and please be aware that custom orders will take longer.

Are your tents warrantied?

We have a limited warranty on our products. Check it out here.

Can I return my tent if I don’t like it?

Any returns must be requested and approved within 30 days of goods having been shipped. All returned or exchanged goods must be in new condition, unopened, and in their original packaging. If the items have been opened and are returned in different packaging than original, a 20% restocking fee will apply. You will be responsible for all freight charges associated with the return.

Related Terms

In the tenting industry, there's a lot more lingo than you might think. The following are some terms you may want to be familiar with.

  • Anodized Aluminum
  • Galvanized Steel
  • Giffy Ballasts
  • Marquee Tent
  • Cross Cable Tent
  • High Peak Tent
  • Grommets
  • Spring Loaded Clamp
  • Lace Lines
  • Frame Tent
  • Pole Tent
  • Pagoda Tent
  • Blockout Vinyl
  • Drop Cloth
  • West Coast Frame
  • Tent Jack
  • Tent Top
  • Sidewall
  • Center Poles
  • Powder Coating
  • Ratchet Straps
  • Web Guys

Find out how much better it is to have Shelter. Simplified.

Give us a call today at (920) 431-0938!

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